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To recover your on-chain crypto wallet, you will need the 12, 18, or 24-word Secret Recovery Phrase (seed phrase) you were given when you first created the wallet.
Depending on your exact wallet type, follow these steps to restore your access:
1. For Software Wallets (MetaMask, Phantom, Trust Wallet, Crypto.com Onchain)
If you lost your device or need to log back into your app:
1. Download the app/extension for your wallet on a secure device.
2. Select "Import an existing wallet" or "I already have a wallet" on the initial screen.
3. Choose to import using a Recovery Phrase.
4. Carefully type in your words in the exact numerical order you wrote them down.
5. Create a new secure password/PIN for the app.
2. For Hardware Wallets (Ledger, Trezor, OneKey)
If your physical device was lost, stolen, or broken:
1. Get your backup words ready.
2. Set up your new hardware wallet (or wipe an old one).
3. Select "Restore from recovery phrase" on the device itself.
4. Enter your seed phrase directly onto the hardware device.
What if you forgot your wallet's app PIN/Password?
If you still have the app open or remember your recovery phrase, you can reset it:
• If you have the recovery phrase: Simply delete the app, reinstall it, and choose "Import existing wallet" using your seed phrase. You will be prompted to create a new password.
• If the app is still logged in: Navigate to the Security Settings and select "Reveal Secret Recovery Phrase" to write it down. You will need your current PIN to do this.
What if you lost your Secret Recovery Phrase?
If you have entirely lost both your password and your seed phrase, and you do not have the wallet logged in on any other device, your funds are likely gone permanently. Cryptocurrencies are held on the blockchain, and the recovery phrase is the only master key that authorizes access to those funds. Be wary of online scammers offering to "recover" your wallet without the phrase; all such services are fraudulent.
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