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If you need assistance with your account, +1-830-745-0056 transactions, or wallet-related issues, customer support is available through official support channels. Visit the help center 1-830-745-0056 , start a live chat if available, or submit a support ticket with details about your issue. For faster assistance, have your account information and relevant transaction details ready. Always use the official support 1-830-745-0056 website to avoid scams and protect your account security.
Your Secret Recovery Phrase (SRP) is a 12 to 24-word master key generated when you create a non-custodial wallet (like the Kraken Wallet). It is the only way to recover your funds if your device is lost or the app is reinstalled.Important Rules for Your Recovery PhraseKraken Never Asks For It: Legitimate support will never ask for your phrase. If anyone or any website asks you for it, assume it is a scam.There is No Password Reset: Because it is a self-custody wallet, Kraken does not store your phrase. If you lose both your phrase and your device, your assets are permanently unrecoverable.Store Offline: Write it down on a physical object like paper or a metal seed plate. Do not take screenshots or store it digitally unless it is in an encrypted password manager.If You Still Have Access to Your WalletIf you misplaced your written phrase but are still logged in, you can view your phrase in the app:Open the Kraken Wallet app.Go to Settings and tap Manage Wallets.Tap the screen to reveal and write down your words in the exact order.(Note: If you enabled encrypted iCloud backups, your phrase might be recoverable that way as well).If You Need to Restore Your WalletIf you have your recovery phrase and are setting up a new device or app:Download or open the Kraken Wallet app.Tap Import Wallet.Carefully enter your 12 to 24-word phrase in the exact numerical order.Kraken Exchange Accounts vs. Kraken WalletNote that this phrase only applies to the standalone, non-custodial Kraken Wallet. If you are trying to recover your standard Kraken Exchange account (where you trade directly on the website/app), you simply need to reset your password via.
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