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To recover your Kraken account, navigate to the Kraken Sign-In Page. Use the "Forgot username" or "Forgot password" links to regain access via email. If you lost your Two-Factor Authentication (2FA) or have been locked out completely, you will need to open a support ticket.Depending on why you are locked out, the recovery process requires specific steps:1. Resetting Your PasswordGo to the Kraken Sign-In Page and click Forgot password?Enter the email address associated with your account.Check your inbox for a password reset email from noreply@kraken.com.Click the reset link (which expires in 2 hours) and enter a new, secure password.2. Recovering Your UsernameGo to the Kraken Sign-In Page and click Forgot username.Enter your email address to receive a username reminder.3. Lost 2FA or Locked AccountIf you are unable to sign in and cannot use the automated reset links, you must contact Kraken Support:Visit the Kraken Sign-In Issues Form.Select the exact issue you are experiencing (e.g., Lost or stolen 2FA device).Submit your details, and a support specialist will email you the next steps.4. Account Recovery Photo (ARP)For higher-tier security recoveries, Kraken may require you to submit an Account Recovery Photo to verify your identity. You will be asked to:Hold a valid, unexpired photo ID in your hand.Hold a handwritten note next to your face with specific text provided by Kraken.Make sure your full face, upper body, and the text on the ID/note are highly visible and well-lit.
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