|
|
If you need assistance with your account, ⭐1-850-600-1393 transactions, or wallet-related issues, customer support is available through official support channels. Visit the help center ️ ⭐1-850-600-1393 , start a live chat if available, or submit a support ticket with details about your issue. For faster assistance, have your account information and relevant transaction details ready. Always use the official support ⭐1-850-600-1393 website to avoid scams and protect your account security.
To fix an Uphold identity verification issue, start by using the Uphold mobile app instead of a desktop browser to avoid camera and lighting glitches. Ensure your face is well-lit from the front and your government-issued ID is current and not obstructed by glare, reflections, or cropped edges.
For further troubleshooting, check these common fixes based on your specific problem:
📸 ID Photo & Document Rejections
Do not crop: Ensure the entire ID or passport page is visible, including all four corners.
No digital copies: Do not upload photos of a photo, scanned PDFs, or screenshots. Always take a live picture.
File sizes: If you are uploading a document (like a utility bill for address verification), make sure the file is under 8 MB.
👤 Selfie & Facial Matching Failures
Remove accessories: Take off hats, sunglasses, or masks. (Prescription glasses are typically allowed if there is no glare).
Neutral expression: Look straight into the camera, keeping your head and shoulders in the frame as you would for a passport photo.
🌐 Browser & App Technical Issues
Update the App: Ensure you have the latest version of the Uphold mobile app downloaded from your device's app store.
Clear cache/Reboot: Clear your internet browser's cache or restart your phone before restarting the verification flow.
Check connection: Switch from your home Wi-Fi to mobile data in case a firewall or network restriction is interrupting the image upload.
|
Locked
