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To ensure you stay safe and avoid phishing scams while seeking assistance, keep the following in mind:No Direct Support SRP or Password: Kraken Wallet or exchange support will never ask for your Secret Recovery Phrase, passwords, or remote access to your device.Watch Out for Impersonators: Kraken Wallet does not use social media profiles, phone numbers, or text messaging for support. Any support number or social media account claiming to be Kraken is a scam.Official Channels: Official email communications will originate from a @kraken.com or @email.kraken.com domain. Within mobile apps, use the native "Chat with us" option or the "Call us" feature if voice support is applicable.If Your Wallet or Account is CompromisedLock Your Account: Use the global settings lock or the "Lock my compromised account" feature to freeze your crypto and assets immediately.Review Sessions and API: Terminate all active sessions, remove any unfamiliar withdrawal addresses, and delete unfamiliar API keys.Change Credentials: Reset your email and Kraken passwords, and enhance sign-in security by enabling FIDO2 hardware security keys (like YubiKey) or Passkeys.Secret Recovery Phrase: If your Secret Recovery Phrase is exposed, you must move all of your funds to a newly created, secure wallet immediately.
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