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To secure your Uphold account with an authenticator app (like Google Authenticator or Microsoft Authenticator), navigate to your account Security settings and select Authenticator App as your method. Scan the provided QR code or copy the setup key into your authenticator app to sync.Step-by-Step SetupNavigate to Security: Log in to your Uphold account, click on the More (...) or menu button, go to Settings, and click on Security.Select Authentication App: Under 2-Factor Authentication (2FA), click Method or Two-Factor Authentication Method and select Authenticator App (instead of SMS).Link Your App: Uphold will display a QR code and a secret setup key. Open your authenticator app (e.g., Google Authenticator, Authy, or Microsoft Authenticator), tap the "+" icon, and either scan the QR code or paste the setup key.Confirm: Your authenticator app will display a 6-digit code that changes every 30 seconds. Type this code into Uphold to confirm activation.Troubleshooting Sync IssuesIf your Uphold 2FA codes are not working, it is usually because the app is out of sync with Uphold's servers.Check device time: Ensure your phone's date and time settings are set to Automatic.Sync the app: In apps like Google Authenticator, you can go to Settings > Time correction for codes > Sync now.
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