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Uphold generally cannot reverse a completed cryptocurrency or stock transaction. Because blockchain transfers and market trades are permanent, Uphold cannot undo them once they are finalized.However, there are a few exceptions and specific scenarios where an action can be taken depending on the transaction type:Pending Transactions: If a transfer, deposit, or trade is still listed as "processing" or "initiating," you may be able to cancel it in the app before it settles.Failed or Delayed Transfers: If a deposit or withdrawal fails due to an internal technical error, Uphold’s system will automatically cancel or refund the funds.Unauthorized Activity: If your account was hacked or accessed without your permission, you can open a support ticket for an investigation, and Uphold may be able to reverse fraudulent transactions.Uphold Card Transactions: For unauthorized charges or billing disputes on your physical/virtual Uphold Card, you can file a formal dispute in the app within 60 days of the transaction.To check if your transaction is still pending or to report an issue, navigate to your app's Activity tab, select the specific transaction, or use the Uphold Support Center to open a ticket or request assistance.
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