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If your Uphold account has been hacked, immediately secure your funds by freezing your account to prevent withdrawals. Then, contact Uphold’s fraud team directly to report the breach.Follow these steps immediately:1. Freeze Your AccountIf you have access to the app: Go to Account Center (top left) > Security > Freeze account.If you are locked out: Use the Uphold Fraud Web Form to submit an urgent request.2. Contact the Fraud DepartmentEmail fraudprevention@uphold.com from the email address registered to your account. Put "My account has been compromised" in the subject line.3. Take Additional Security MeasuresReset Passwords: Change the passwords for your Uphold account and the email address associated with it.Enable 2FA: Set up or reset Two-Factor Authentication (2FA) using an authenticator app like Google Authenticator or Authy.Scan Your Devices: Run a virus and malware scan on your computer and phone to ensure your keystrokes aren't being tracked.Important Warning: Be extremely wary of fake "support agents." Uphold will never call you to ask you to move your funds, read out a 2FA code, or ask for remote access to your computer. Review the Uphold Fraud & Security Hub for more information on how to protect yourself.
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