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If you are experiencing login issues with BitPay, determine whether you are attempting to access a self-custody BitPay Wallet app or an online BitPay.com account. Wallet apps do not use traditional email and password logins, whereas web accounts do.Common Login Issues & Solutions1. "No Account Found" in the BitPay AppThe BitPay Wallet is a self-custody wallet, meaning it does not use email and password logins. Access is secured locally by your device and a 12-word recovery phrase (seed phrase).Solution: If you are locked out or using a new device, do not try to log in. You must restore your funds by selecting Import Key or Restore Wallet and entering your 12-word recovery phrase.2. Forgotten Wallet Passcode or Biometric FailureIf you are locked out of the BitPay app on your phone, your online password will not unlock it.Solution: Uninstalling and reinstalling the app may be required. You will then need to use your 12-word recovery phrase to import and access your wallets again.