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Because SafePal is a self-custodial wallet, it operates without central servers, meaning they cannot freeze your crypto account. If your funds appear inaccessible, you can restore your wallet on a new device using your 12-to-24-word seed phrase.However, if you are experiencing a freeze on a linked third-party service, here is what you need to know and how to resolve it:1. Your Wallet App vs. Third-Party ServicesDecentralized Assets (Crypto): SafePal only holds the cryptographic keys to your blockchain addresses. If your app glitches or your account is restricted, your funds are still safe on the blockchain. You can bypass the app by importing your seed phrase into another compatible wallet (e.g., MetaMask) to withdraw your funds.Third-Party Features (Bank Cards/Fiat Ramps): If you are using the SafePal Banking Gateway, a card, or a third-party exchange (like MoonPay or Binance within the app), those specific platforms have the authority to freeze your fiat account or fiat withdrawal features for security or compliance reasons.2. How to Regain Access & Withdraw FundsFor Third-Party Card/Fiat Blocks: You must contact the specific service provider enforcing the freeze (e.g., MoonPay, Binance, or the Banking Gateway) to complete KYC verifications or resolve compliance issues. Check the SafePal Support portal to review the exact requirements for your specific issue.For App or Seed Phrase Issues: If you need to recover your wallet, use the recovery steps outlined in the SafePal Recovery Guide.