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Because SafePal is a non-custodial wallet, the company does not have access to your funds or the ability to arbitrarily freeze your account. If your app is frozen or you are unable to access your assets, it is typically due to a forgotten password, a temporary app security lock, or a pending application update.Common Causes & SolutionsToo Many Failed Login Attempts: If you mistype your App Security Password or PIN multiple times, the app will automatically lock you out temporarily to protect against brute-force attacks. You simply need to wait for the designated lock-out period to end before trying again.Forgotten PIN / Biometrics Not Working: If you have forgotten your password entirely, you must reinstall the SafePal App. You will regain access to your wallet by using your 12- or 24-word recovery seed phrase.Outdated App or Cache Issues: Outdated applications can cause the user interface to freeze. Make sure you update to the latest version.Zero Balance After Recovery: If you successfully restore a wallet using your seed phrase but your balance shows zero, you likely imported the words in the incorrect order, misspelled a word, or forgot to enter your advanced Passphrase.Suspended DApp/Swap Services: If you successfully navigate the app but outgoing transactions are blocked, or a token swap is stuck, it may be due to an issue with a connected centralized exchange, a suspended account triggered by compliance checks on a third-party DEX, or pending blockchain congestion.