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If you are using the standard SafePal hardware or software wallet, your account and funds cannot be frozen by SafePal because it is a non-custodial wallet. Your assets reside directly on the blockchain, and you hold full ownership of your private keys.If your app or wallet appears restricted:1. You Hold the Private KeysBecause you own your recovery phrase (seed phrase), you can completely bypass a frozen or compromised app. You can access your funds by importing your recovery phrase into any other compatible, decentralized wallet.2. Beware of ScamsIf you are being told that your wallet is "frozen" and that you must pay a fee, tax, or deposit more cryptocurrency to unlock it, you are likely being scammed. Official, decentralized wallet providers will never ask you to send funds to unlock your own assets.3. Third-Party Exchange or Card FreezesIf you are using a centralized SafePal service (such as the SafePal Banking Gateway or a linked exchange like Binance), that specific platform might freeze your account or card due to compliance or verification issues. In such cases, you must contact the platform holding your funds to resolve the restriction.
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