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Zengo wallets utilize a Multi-Party Computation (MPC) security model instead of a traditional seed phrase, and the company reports zero successful hacks or breaches of its infrastructure since its launch. If you suspect unauthorized access or asset loss, it typically results from compromised device security, accidental exposure of your credentials, or interacting with a malicious decentralized application (dApp).1. Identify How the Breach Likely HappenedSince Zengo cannot be hacked directly, unauthorized fund transfers usually occur for one of the following reasons:Compromised Device: If someone gained physical access to your unlocked phone or obtained remote access via malware, they could authorize transactions using your device's biometric/Face ID protections.Phishing/Scams: You may have inadvertently connected your wallet to a malicious website or authorized a malicious smart contract (e.g., a "drainer" contract) that gave scammers permission to withdraw your funds.Leaked Credentials: If an attacker gained access to your Zengo-associated email and successfully passed the 3D FaceLock or secondary recovery authentications.
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