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Recovering a Zengo wallet is a keyless process that relies on three factors: your original email, your cloud backup (iCloud, Google Drive, or Dropbox), and your 3D FaceLock. Simply download the app, enter your original email, confirm the magic link, and complete a face scan to restore your account.Step-by-Step Recovery GuideGet the App: Download the Zengo app on your new or reset mobile device.Sync Your Cloud Account: Ensure your device is logged into the exact same Apple ID (iPhone) or Google account (Android) you used when you first created your Zengo wallet. This is where your recovery file is stored.Enter Your Email: Open the Zengo app and tap the option to get started. Enter the exact same email address you used to initially create your wallet.Confirm the Magic Link: Go to your email inbox on your mobile device and find the verification email sent by Zengo. Tap the confirmation link to verify your email.Complete the 3D Face Scan: Return to the Zengo app. Follow the on-screen prompts to complete the 3D FaceLock scan so Zengo can verify your identity.Once your face scan is successful, your account will be fully restored, and you will regain access to all your funds.
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