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To unfreeze or unlock your SafePal account or app, the exact steps depend on whether your app was temporarily locked after multiple failed password attempts, or if your hardware device requires a reset.1. App Locked Due to Failed Password AttemptsIf you mistyped your Security Password multiple times, the SafePal App will automatically lock as a security measure to prevent hacks.The Fix: This is a temporary lock. Simply wait for the indicated cooldown period to pass (usually 1-2 hours), and then try entering your correct password again.2. Forgot Your Security PasswordBecause SafePal is a decentralized, non-custodial wallet, they do not store or have access to your passwords or seed phrases. If you forgot your security password, you must reset it by recovering your wallet:Make absolutely sure you have your correct 12- or 24-word seed phrase backed up.Delete the SafePal App from your phone.Reinstall the app from the SafePal Official Website or your app store.Choose the option to recover/import a wallet and enter your seed phrase.During the recovery process, you will be prompted to create a new Security Password.
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