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To unfreeze or unlock your SafePal account, the exact steps depend on why it is locked. The most common reasons are entering the wrong security password too many times or forgetting your app password entirely.Because SafePal is a decentralized, non-custodial wallet, they do not store your passwords or private keys on their servers.Method 1: Waiting Out the Automatic TimerIf you are locked out because you mistyped your security password multiple times, the SafePal App will automatically lock as a security measure.Leave the app alone for the required temporary cooldown period.Once the cooldown ends, you will be able to re-enter your password.Method 2: Re-Importing Your Wallet via Seed PhraseIf you have forgotten your App Security Password entirely or are stuck in a permanent lock, you must reset the app by re-importing your wallet. You must have your original 12, 18, or 24-word recovery (seed) phrase to do this.Make sure you have your mnemonic seed phrase written down.Delete and reinstall the SafePal App on your mobile device.Open the app and select Software Wallet, then choose to Import Wallet.Select Mnemonic Phrase, and input the correct recovery phrase in the exact order.During this process, the app will allow you to set up a brand-new Security Password.
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