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Getting money back depends on what type of refund or recovery you need. SafePal is a self-custody crypto wallet, meaning it does not hold your funds, and blockchain transactions are generally permanent.For Hardware Wallet ReturnsIf you purchased a SafePal hardware wallet and want a refund for the device, you must meet the following criteria:Timeframe: Return requests must be submitted within 15 days of delivery.Condition: Items must be unused, sealed, and in their original packaging.Fees: You will be refunded the cost of the device minus original shipping and return shipping fees.Action: Submit a return request on the SafePal Support Center to begin the process.
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