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If you are a customer requesting a refund, you must contact the merchant directly. BitPay cannot initiate refunds for fully paid invoices without merchant authorization. However, if your payment was an overpayment, underpayment, or sent to the wrong address, you can get the funds back directly.If You Paid for an OrderContact the merchant: Provide your invoice details and request your refund according to their store policy.Check your email: Once authorized by the merchant, BitPay will email you a secure link to collect your funds (from noreply@bitpay.com).Submit your wallet address: Click the link in the email (valid for 3 days), log in to your BitPay personal account, and enter the cryptocurrency address where you want the funds returned.Processing time: The refund is generally processed within 1-2 business days.
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