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To resolve a frozen or locked ZenGo account, the best approach depends on whether the issue is a security lock, a cloud backup restoration error, or a Vault TimeLock restriction.1. Account Restoration (Lost Access or App Lock)If your app is locked out, you can typically regain access yourself by restoring your ZenGo Recovery Kit via the cloud.Open the ZenGo app and enter the exact email address you used to create the account.Tap the "magic link" sent to your email on your mobile device.Ensure you are logged into the same iCloud or Google Drive account initially used.Complete the 3D FaceLock scan.2. Vault Freeze / TimeLock CountdownIf your funds are frozen because you enabled the Vault feature, you may be restricted by a pending TimeLock countdown.You can adjust or disable this feature in the app, but you will have to wait for the timer to reach zero to unlock the assets
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