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To unlock or recover your Zengo account, use your existing recovery kit rather than a traditional seed phrase. Ensure you are logged into your cloud storage and follow these steps:Download and Open: Download the Zengo App on your mobile device.Access Cloud Services: Make sure your mobile device is actively logged into the same Google Drive or Apple iCloud account used to create your initial wallet.Log in: Input the exact same email address you originally used to set up your Zengo account.Confirm Email: Tap the magic link sent to your email inbox directly from the same mobile device.Biometric Scan: Complete the 3D FaceLock scan to verify your identity.If you are still locked out or facing errors:Reboot your phone to resolve syncing delays with your cloud storage, or contact Zengo's support team by navigating to the "Support" section directly within the Zengo app.