1-866-216-0631 How to Troubleshoot Failed Transaction in Zengo ?

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If your ZenGo wallet transaction is blocked or stuck, it is usually due to insufficient network gas fees, network congestion, a pending Web3 firewall trigger, or a temporary security restriction.Follow these steps to diagnose and unblock your transaction:Check the Status: Open the ZenGo app, go to your Activity tab, and tap on the blocked transaction. You will see its live confirmation status. Tap on the status line to view detailed tracking in a live blockchain explorer.Speed Up the Transaction: If the transaction is stuck as "Pending" (often due to low network gas fees), tap the pending transaction in your history and select Speed Up. This will let you bump up the network fee to push the transaction through.Cancel the Transaction: If the "Speed Up" option is not viable, you may be able to utilize ZenGo's built-in 1-Tap Stop/Speed Up tool to cancel it before miners fully process the transaction.Update the App: Make sure you force-close and restart the app. Go to the App Store or Google Play to ensure you are running the latest version.Check for Firewall Restrictions: ZenGo utilizes a Web3 Firewall. If a transaction is highly unusual or triggers a risk alert, it may be blocked or require a double-confirmation.Contact Support: If your entire wallet or specific features are restricted due to account verification or security flags, reach out directly to the support team. You can access the 24/7 in-app support chat (found in the settings) or email help@zengo.com