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Zengo wallets do not use passwords or seed phrases. Instead, you access your account using a "magic link" sent to your email combined with 3D FaceLock biometric verification.Follow these steps to resolve common login issues:1. Verify Your Email & Magic LinkUse the exact email: Ensure you are entering the exact email address used when you first created the wallet. Double-check for typos or capitalization errors.Check for the link: Open the email inbox on the mobile device where the Zengo app is installed. Tap the "magic link" to trigger the app's login sequence.2. Complete Biometric VerificationBecause Zengo uses multi-party computation and biometric security rather than passwords, your face scan acts as the private key.Face Lock: Ensure you are in a well-lit area and that the app has camera permissions to complete the 3D FaceLock scan.
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