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SafePal is a non-custodial wallet, meaning they do not store or have access to your seed phrase. If you have lost your 12-, 18-, or 24-word seed phrase, recovering your wallet is impossible. However, if you created a backup file beforehand, you can use your cloud backup or private key instead.Options for Recovery1. Restore from Cloud Backup (Software Wallets)If you previously enabled cloud backups in your SafePal software wallet, you can recover it without a seed phrase:Open the SafePal App and select Software Wallet.Tap Restore with Google Drive (Android) or Restore with iCloud (iPhone).Enter your security password to authorize the recovery.Select the backup to restore and enter your backup password to complete the process.2. Recover Using Your Private KeyIf you exported and securely saved the individual Private Key for a specific coin account (e.g., your individual BNB or ETH address), you can regain access to those specific assets:Open the SafePal App and select the wallet management icon.Click Add Wallet -> Import Wallet.Choose Private Key as the import method.Paste your private key and create a security password to import the address.
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