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To recover a Zengo wallet, download the Zengo app on your new device and enter the original email address used to set up the account. Follow the prompts to authenticate via a magic link, complete the 3D FaceLock biometric scan, and your wallet will be restored.Step-by-Step Recovery ProcessInstall the App: Download the Zengo app from the App Store (iOS) or Google Play Store (Android).Enter Your Email: Open the app and tap Get Started. Enter the exact email address used to create your original Zengo wallet (including capitalization).Verify Your Email: A magic link will be sent to your inbox. Tap this link from the same device to authorize your login.Cloud Authentication: Zengo relies on a secure Recovery Kit file stored in your personal cloud. Ensure your new device is logged into the same cloud account used originally (iCloud Drive for iOS, Google Drive or Dropbox for Android).Complete FaceScan: Finalize the recovery by completing the 3D FaceLock scan so Zengo can decrypt your device share and grant you full access to your funds.
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