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If your SafePal wallet is locked or restricted, the fix depends on the exact issue. Review the scenarios below to resolve the restriction:1. App Security Password LockIf you have entered your App Security Password incorrectly multiple times, SafePal will automatically lock the wallet temporarily as a security measure to prevent unauthorized access.The Fix: Wait out the timer displayed on the screen (usually a few minutes to an hour) and try your password again. If you have forgotten the password entirely, you must reinstall the app and restore the wallet using your original 12 or 24-word seed phrase to set a new password.2. Hardware Wallet PIN LockIf you own a SafePal hardware wallet (like the S1) and enter the wrong PIN 10 times consecutively, the device will completely lock and wipe itself.The Fix: Do not panic; your crypto is not lost. You will need to reset the device and choose the option to recover your wallet using your seed phrase.
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