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SafePal is considered a highly trusted, non-custodial crypto wallet. It is backed by Binance Labs and offers both secure hardware wallets (cold storage) and a software app. Because it is non-custodial, you own your private keys, meaning you are fully responsible for your own security.Understanding SafePal's security model and support limitations will help you use the wallet safely:Key Security FeaturesAir-Gapped Hardware Wallets: Models like the SafePal S1 are completely offline and use QR codes to communicate with your app, keeping your keys safe from internet-based attacks.No KYC Required: As a decentralized wallet, SafePal does not require personal identification, meaning your funds and data are not tied to a centralized database.Secure Elements: The devices utilize EAL5+ or EAL6+ independent secure elements to protect your data against physical hacking attempts.Support & Security Risks (What to Know)User Error is the Main Risk: Since the wallet is decentralized, SafePal support cannot recover lost funds, reverse transactions, or recover your password for you. If you lose your seed phrase, your funds are permanently lost.Beware of Scammers: Legitimate SafePal support will never ask for your seed phrase or password. Beware of fake support accounts on social media (like X or Telegram) attempting to phish for your recovery phrase.Support Channels: Customer service is primarily handled via online ticketing through the SafePal Support Center rather than a phone number.