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For immediate SafePal assistance, visit the official SafePal Help Center. To submit an official support ticket, scroll to the bottom of the SafePal Contact Us page and click "Submit A Request".Get your wallet working properly with these solutions to common issues:1. Recovering Lost WalletsIf you lose your device or forget your PIN, you can recover access to your funds using your 12- or 24-word Secret Recovery Phrase.Download or open the SafePal app, select the option to "Import an existing wallet," and enter your phrase in the exact order you recorded it.2. Zero Balance & Missing Asset sIf your wallet successfully recovers but shows a zero balance, it's usually because the specific coin or token hasn't been added to your display:Open the SafePal App, tap the "+" sign or "Manage Coins" option, and search for the exact asset or network to add it back to your portfolio.
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