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A frozen SafePal app or hardware wallet is usually caused by a software glitch, cache errors, or a desynced network node. Follow these step-by-step troubleshooting actions to unfreeze your wallet without losing your funds.1. Hard Reset the AppIf the app is frozen on a white screen or stuck while loading:Restart the App: Force-close the SafePal app entirely and re-open it.Clear Cache: Go to Settings > Clear Cache to remove temporary bug-inducing files.2. Update to the Latest VersionRunning an outdated version of the SafePal app or firmware on your hardware wallet can cause compatibility lockups.Mobile App: Check your device's app store (iOS App Store or Google Play Store) to download the latest SafePal update.Hardware Wallet (S1/X1): Ensure your hardware wallet firmware is up-to-date by connecting it to the official SafePal App on your mobile phone or desktop.