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To fix a frozen SafePal wallet, verify your internet connection, clear your app cache, or restart the device. If the wallet remains unresponsive, reinstall the mobile app or reset the hardware device and restore your wallet using your exact 12 or 24-word recovery phrase.Step-by-Step Recovery ProcessSince decentralized wallets are non-custodial, a full restore is the safest way to bypass frozen app displays or malfunctioning hardware interfaces.1. Secure Your Seed Phrase FirstBefore attempting any resets, make sure you have your physical copy of your 12-word or 24-word mnemonic recovery phrase. If you do not have this phrase, your funds will be permanently lost when the app or device is reset.2. Reinstall the SafePal App (Mobile)If your mobile application is frozen:Delete the SafePal App from your smartphone.Re-download the official app from the SafePal Website.Open the app and select Import Wallet.Carefully type in your recovery phrase in the correct order.Set a new app security password and confirm.