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To regain access to your ZenGo wallet, use the same registered email to trigger a verification link in the app. You will also need access to your original cloud backup (iCloud or Google Drive) and pass a 3D FaceLock scan.If you are locked out or experiencing login issues, follow this step-by-step troubleshooting process:1. The Standard Recovery ProcessIf you recently switched devices or reinstalled the app, you need to recover your account:Install and Launch: Download the ZenGo app on your phone.Enter Email: Input the exact email address you originally used to create the account (including correct capitalization).Cloud Sync: Ensure your phone is signed into the same iCloud or Google Drive account that holds your original ZenGo recovery kit.Magic Link: Tap the confirmation "magic link" sent to your email to verify.Face Scan: Complete the 3D FaceLock process to securely decrypt and access your wallet.2. Common Troubleshooting StepsIf the login or recovery fails, try these fixes:Check your Cloud Backup: Your recovery relies on a secure backup. Make sure your phone's cloud storage (iCloud/Google Drive) is properly connected, as restoring data can take several hours.Update the App: Ensure you are running the latest version of the ZenGo app by visiting your device's app store.Restart Your Device: A simple device reboot can resolve background cache issues or stuck cloud restores.3. Contacting SupportIf you are still unable to log in, ZenGo provides 24/7 human customer support. For your security, always reach out via official channels:In-App Support: Open the app and access the support chat directly.Via Email: Reach out to the team at help@zengo.com.For a visual guide on the full account recovery process.
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