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To unlock your Zengo account, you can typically regain access yourself by using your recovery kit (your original email and cloud backup). If the lock is a security suspension or app error, you will need to contact Zengo's team directly.Follow these steps to recover or unlock your account:1. Use the Recovery ProcessIf you lost access or the app is locked:Open the Zengo app and enter the exact email address you used to create the wallet.Open the "magic link" sent to your email on your mobile device.Ensure you are logged into the same iCloud (for iOS) or Google Drive (for Android) account you initially used.Complete the 3D FaceLock scan if previously set up.2. Check for App Errors or Vault TimeLockVault Freeze: If your Bitcoin has been frozen using the Zengo Vault feature, it may be on a TimeLock countdown. You can disable this in the app, but you will have to wait for the timer to reach zero.General Login Error: Reboot your phone, ensure you have a stable internet connection, and try logging in again.
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