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To unlock a Zengo account, you can typically regain access yourself by using your Zengo Recovery Kit (your original email and cloud backup). If your account is locked due to an active Vault TimeLock or a security suspension, you may need to disable the timer or contact Zengo support directly.Option 1: Use the Zengo Recovery ProcessIf you are locked out due to a lost device, a deleted app, or general login errors, you can recover your wallet using your credentials.Download/Open the App: Download the Zengo app on your mobile device.Log In: Enter the exact email address you originally used to create the wallet.Connect to Cloud: Ensure you are logged into the same Apple ID (iCloud) or Google Drive account you originally used.Email Verification: Open the "magic link" sent to your email on your mobile device to verify your address.Face Scan: Complete the 3D FaceLock scan if you previously set it up.