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If you cannot access your SafePal account, it is typically due to an incorrect recovery phrase, a forgotten security password, or app/network glitches. Since SafePal is non-custodial, you hold your own keys, meaning local fixes require restoring your wallet via your backup seed phrase.Common Causes & Quick FixesIncorrect Seed Phrase: If your balance shows as 0, or you cannot log in, the recovery words may be in the wrong order, misspelled, or missing an advanced passphrase. Double-check the exact order and spelling of your BIP39/44 standard words.Forgotten Security Password: SafePal does not store or recover your password. To regain access, safely delete and reinstall the SafePal App. Then, select Import Wallet and use your seed phrase or private key to set up a new password.App or Network Glitches: Ensure your app is updated to the latest version. Check that your internet connection or VPN is stable.Hardware Wallet Pairing Issues: If your SafePal hardware wallet is not pairing correctly, verify that the security suffix matches the app and check that any advanced passphrases are active or deactivated on the physical device.
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