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Unable to access your SafePal account? You are likely facing incorrect login credentials, a forgotten app security password, a pending app update, or a connectivity issue. Because SafePal is non-custodial, you alone control your private keys, meaning recovery is entirely in your hands.Follow these quick troubleshooting steps to regain access:1. Verify Login Details & BiometricsApp PIN/Password: If you have forgotten your app security password, you will need to delete and reinstall the app. You can then set a new one using your 12 or 24-word seed phrase.Biometrics: If FaceID/fingerprint fails, switch to manual password entry.Zero Balance after Reset: If you restored your account but your balance shows zero, you likely typed or ordered your seed words incorrectly, or you forgot your advanced Passphrase. Double-check your spelling and BIP39 standard word order.2. Update and Clear CacheApp Update: Outdated application versions frequently cause login failures and frozen screens. Ensure you are running the latest version from your mobile app store.Cache: Clear your app cache or do a clean reinstall from the official SafePal App Download page.3. Check Network ConnectionsVPNs or unstable internet connections can prevent the app from connecting to the blockchain. Try toggling your Wi-Fi or switching to cellular data.4. Hardware Wallet IssuesIf you are using the SafePal S1 Hardware Wallet, ensure the device is charged, the firmware is updated, and Bluetooth/USB is properly connected to the mobile/desktop app.
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