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Zengo wallet is not universally restricted, but it does enforce restrictions based on geography, anti-fraud compliance, and transaction security. You may experience restrictions or login issues due to the following reasons:Location Bans: Zengo prohibits users from certain regions and jurisdictions. In the United States specifically, residents of Alaska, Florida, Hawaii, Kentucky, Louisiana, Minnesota, North Dakota, and Rhode Island are not permitted to use the app.Identity Verification (KYC): While Zengo allows you to set up the wallet without an ID check, transferring out larger amounts to fiat currency or using third-party on-ramp/off-ramp services requires passing verification. If your ID is missing or under review, withdrawals will be restricted.Security Settings: If you upgraded to Zengo Pro, you may have self-imposed restrictions enabled. For example, the Theft Guard or Time Lock features will temporarily freeze your assets to prevent unauthorized withdrawals.App or Network Glitches: Standard login issues, frozen screens, or pending transactions can sometimes be mistaken for an account restriction. Restarting the app or rebooting your phone typically resolves these.
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