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To recover your Zengo wallet, you will need your original email address, access to the personal cloud service you used to back up your account (iCloud, Google Drive, or Dropbox), and your 3D FaceLock scan. Because Zengo does not use traditional seed phrases, your wallet recovery requires a properly configured Recovery Kit.Step-by-Step Recovery ProcessInstall the Zengo App: Download the Zengo app on your new or reset device.Enter Original Email: Open the app, click Get Started, and enter the exact same email address you used to create your wallet.Verify Magic Link: Check your email on the same mobile device and click the magic link sent by Zengo to verify your email.Cloud Restore: Ensure you are logged into the same cloud account (iCloud for iOS, Google Drive/Dropbox for Android) that holds your Zengo Recovery File. Zengo will automatically detect this backup file.Complete Biometric Scan: Follow the on-screen prompts to perform the 3D FaceLock scan to finalize your account restoration.
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