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To troubleshoot a failed transaction in Zengo, first verify your internet connection, ensure you have sufficient funds for the network fee (gas), and check the blockchain explorer for the exact status. If the transaction is still pending, you can utilize the app's "Speed Up" feature.Step-by-Step TroubleshootingCheck the Blockchain Explorer:Open Zengo, go to your Activity list, tap the failed transaction, and tap the status line to view the Block Explorer (e.g., Etherscan). If it shows "Failed," "Dropped," or "Out of Gas," the network rejected it, and your funds will remain in or return to your wallet.Review Network Fees (Gas):If a transaction takes a long time, it may be stuck due to low network fees. Ensure you have enough of the network's native token (like ETH or BTC) to cover the fees.Speed Up Pending Transactions:If your transaction is stuck as "Pending" and hasn't been confirmed, tap on the pending transaction in your history tab and select the Speed Up button. Note that this will charge additional network fees to push the transaction through.Update and Restart:Ensure your Zengo app is updated to the latest version via the App Store or Google Play. Force close and restart the app to refresh your display.
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