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If your ZenGo wallet account is restricted, it may be due to a pending account recovery, uncompleted identity verification, suspected security risks, or regional compliance rules. Resolve account holds by taking the following steps:Common Causes & TroubleshootingPending Account Recovery: ZenGo utilizes 3D biometric recovery instead of seed phrases. If you recently changed devices or reinstalled the app, follow the official prompts to complete a 3D face scan and biometric restore to regain access.Compliance and Verification: ZenGo blocks accounts that do not meet strict KYC (Know Your Customer) requirements, or are located in restricted regions (certain US states, for example, have service limitations).Self-Imposed Security Features: Features such as Vault TimeLock or Theft Guard may be activated, preventing outgoing transfers until the restrictions expire.
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