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Often on national platforms such as USA Today or MSN, families who feel that they have been wronged by a school choose to respond by posting pictures, video, or information on-line almost immediately to gather publicity and support. I often wonder if they have even approached the school privately to discuss the issue and find out if a solution can be found. Schools and other institutions do not have the freedom to discuss personal issues with the public, so all of the facts of the incident are not being heard.
Over the years, we've often talked at staff meetings about handling things appropriately and only going up the line-of-command if necessary. This kind of cautionary thinking seems to be even more appropriate digitally.
The other kind of cautionary thinking that is appropriate for us as adults and for us to help our students understand is that sometimes it is very wise to write a response down and put it away for a day before deciding if it is wise to send or post. Many problems can be averted by just calming down and thinking carefully before posting or responding.
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