Posted by jhart on Mar 26, 2017; 1:45am
URL: https://nabble.aealearningonline.org/Topic-3-Needs-Benefits-Empathy-Statements-tp3793p7636.html

1. Create a negative statement that a teacher would be tempted to use through virtual communication to a student.
  "Your answer does not answer the question asked.  Did you read the assignment?"

2. Create a needs/benefits statement that changes the negative statement in #1 into a positive.
  "Reading the assignment and question carefully will help you understand what is being asked.  Go back and review the assignment and prompt for help."

3. Create a "complaint" that a student would be sharing with you in a virtual class (or the virtual portion of a blended class).  This can be real or imagined, but would be something that require an empathy statement.
  "I fell on the ice this weekend and cracked my tailbone.  My computer was in my backpack I was wearing and the screen shattered.  After getting out of the hospital, I have been waiting to borrow a computer from a friend, so I am late responding to yesterday's assignment."

4. Create an empathy statement response to #3.  Remember to include all 5 parts of an empathy
statement.
  "Oh my gosh!  I'm so sorry to hear about your fall!!  I hope you are feeling alright and can get back to your everyday routine.  Thank you for letting me know and responding as soon as you were able."