Posted by John Kvapil on May 02, 2017; 3:20pm
URL: https://nabble.aealearningonline.org/Topic-3-Needs-Benefits-Empathy-Statements-tp3793p7897.html

1. Create a negative statement that a teacher would be tempted to use through virtual communication to a student.

The work you are turning in shows either a lack of understanding or a lack of taking this class seriously. Can you confirm which is it so that a course of action can be determined for you?

2. Create a needs/benefits statement that changes the negative statement in #1 into a positive.

Hi. I see that you are struggling with the participation levels on-line and in the assignments. Is there anything I can assist you with? I would like to get more information and perhaps find a solution that will work for you and help you with the on-line activities.


3. Create a "complaint" that a student would be sharing with you in a virtual class (or the virtual portion of a blended class).  This can be real or imagined, but would be something that require an empathy statement.

Mr. Kvapil can you please stop giving us so much work at a time. You only give us one day to finish one thing. So please, can you just slow the system down.

4. Create an empathy statement response to #3.  Remember to include all 5 parts of an empathy statement.

Hi *****,

You are doing a great job of keeping up! Don't forget, as long as you doing the best you can you will in no way be penalized for late work or if something doesn't work quite right. We can solve that together.

With that in mind, we do have some work days coming up so it's OK to take the time to understand the material without feeling rushed. Thank you for reaching out and letting me know your concern.

Mr. Kvapil