Posted by Michaela Tinnes on Jun 17, 2017; 6:13pm
URL: https://nabble.aealearningonline.org/Topic-3-Needs-Benefits-Empathy-Statements-tp3793p8297.html

Negative teacher statement:
If you don't start posting responses in the discussions, you are going to fall behind in this course.

Positive:
Please remember that you should be posting responses for the discussions. This is important because it will help to keep you on track for the course. Please let me know if you have any questions/concerns about posting.

Complaint:
I can't open the documents you have posted.

Empathy statement:
Thank you for contacting me with the problems you are having opening the documents. I'm sorry to hear that you are having trouble and I hope we can get it resolved. I have a hard time personally with opening documents sometimes too depending on the software compatibility, so I can relate to the frustration.  If we aren't able to resolve this with just my help, I'd be happy to help you contact technical support to resolve the issue. But let's see what we can resolve on our own first. What programs are you using to open the documents?